If I hear it one more time, I think I’m going to scream. This part: The research reports are great, but it’s the same old story. So, what’s new and fresh? … Read more
Kevin W. Grossman is the Talent Board president of global programs responsible for all aspects of the Candidate Experience Awards worldwide, the first nonprofit research organization focused on the elevation and promotion of a quality candidate experience. He also produces and hosts multiple “world of work” podcasts including The CandEs Shop Talk and WorkingTech. A certified Talent Acquisition Strategist (TAS) and Human Capital Strategist (HCS) by HCI, he has over 19 years of domain expertise in the human resource and talent acquisition industry.
Here’s what’s crystal clear in business today: poor customer service impacts customer retention, referrals, and potential new business. Social media … Read more