Develop An Employment Dashboard And Index

You can’t improve what you don’t measure, so metrics are a crucial element of great recruiting. I recommend three basic approaches to employment metrics.

  1. The first is a “dashboard” (like a car dashboard), which is so named because it allows you to continually monitor all of the vital elements in a successful employment function.
  2. The second approach is an employment “index” which is a single combined index that allows you to see how you are doing at a single glance, very much like the Dow Jones average gives you a quick glance of how the stock market is doing.
  3. The third is to monitor business and economic trends in order to anticipate how they might impact the supply and demand for employees and employment services.

Employment Metrics Dashboard The employment metrics dashboard is comprised of internal employment indicators that are continually monitored in order to identify current problems and to predict upcoming problems and issues. Here are the dashboard elements that I recommend you monitor:

  1. The performance of hires (6-12 month lag after hiring)
  2. Best recruitment source (of top performers)
  3. Best source that results in longer retention of hires
  4. Cost per source (per qualified applicant)
  5. Cost per hire
  6. Time to fill (average)
  7. Time to fill in key positions
  8. Time to productivity (after hire time to minimum level of output is reached)
  9. % of hires from referrals
  10. % of hires from the Web
  11. The top 5 non-monetary reasons that people accept a job
  12. % of vacancies (in key positions)
  13. Time to refer resumes to managers
  14. Time to interview
  15. Time between interview and offer
  16. % of bad hires (released/quit within 6-12 months)
  17. Giveaway/takeaway ratio between us and direct competitors (over-all and in head to head with a competitor)
  18. % of diversity hires
  19. Satisfaction with the hiring process (applicants and managers)
  20. Top 5 reasons why top performers leave
  21. Firms that top performers go to
  22. Turnover rate of top performers

Comprehensive Single Index for Employment

(as an indicator of over-all employment “health”) If you need to compare employment performance between this month and last or between divisions, a single index is the best approach. An employment index is the averaged score of several a weighted employment measures. It is a simple measure of employment “health” and it’s easy to track on a single chart. An example is given below. Where the norm = 100

Needs improvement = 85 or below

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Excellent = 110 or above

Weight Performance Factor
25% Performance of hires (6-12 month lag) (25% above performance avg. = 100)
20% % of hires from referrals (40% = 100)
15% Time to fill (key positions) (30 days = 100)
15% Time from referral to manager to interview (5 days = 100)
15% Manager satisfaction with employment (90% very satisfied = 100)
10% Diversity hiring ratios in exempt jobs (10% = 100)

External Economic And Business Factor Dashboard

(employment-related) In addition to the index and the dashboard, it is also important to track certain internal business factors and external economic factors. Employment doesn’t exist in isolation, and your strategy and tools need to shift as business and economic factors do.

  1. External. Outside employment related economic indicators that must be continually monitored in order to be aware of how these external factors may someday impact our employment function. Factors to monitor include:
    • Unemployment rate in your region(s)
    • Layoffs by major firms or talent competitors
    • Major expansion/growth/”closedowns” by major firms or talent competitors
    • Number of open requisitions by talent competitors
    • Additions/decreases in pay, benefits, or other attraction features by talent competitors
    • Inflation rate and cost-of-living indicators (for attraction and relocation purposes)
    • College graduation rates (quantity and quality) in our key technical areas
    • Visa availability for foreign nationals
    • Economic conditions in countries that we have major facilities
  2. Internal. Internal business factors that must be forecasted and tracked because they can impact employment. Factors to monitor include:
    • Increase/decrease in sales forecasts or customer orders
    • Changing competency requirements for new products, technologies and processes
    • Upcoming retirement projections
    • Turnover trends in hard-to-fill positions
    • Forecasted mergers, spin-offs and acquisitions
    • Stock price fluctuations that impact retention and attraction

<*SPONSORMESSAGE*>

Dr. John Sullivan, professor, author, corporate speaker, and advisor, is an internationally known HR thought-leader from the Silicon Valley who specializes in providing bold and high-business-impact talent management solutions.

He’s a prolific author with over 900 articles and 10 books covering all areas of talent management. He has written over a dozen white papers, conducted over 50 webinars, dozens of workshops, and he has been featured in over 35 videos. He is an engaging corporate speaker who has excited audiences at over 300 corporations/ organizations in 30 countries on all six continents. His ideas have appeared in every major business source including the Wall Street Journal, Fortune, BusinessWeek, Fast Company, CFO, Inc., NY Times, SmartMoney, USA Today, HBR, and the Financial Times. In addition, he writes for the WSJ Experts column. He has been interviewed on CNN and the CBS and ABC nightly news, NPR, as well many local TV and radio outlets. Fast Company called him the "Michael Jordan of Hiring," Staffing.org called him “the father of HR metrics,” and SHRM called him “One of the industry's most respected strategists." He was selected among HR’s “Top 10 Leading Thinkers” and he was ranked No. 8 among the top 25 online influencers in talent management. He served as the Chief Talent Officer of Agilent Technologies, the HP spinoff with 43,000 employees, and he was the CEO of the Business Development Center, a minority business consulting firm in Bakersfield, California. He is currently a Professor of Management at San Francisco State (1982 – present). His articles can be found all over the Internet and on his popular website www.drjohnsullivan.com and on staging.ere.net. He lives in Pacifica, California.

 

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