Inavero, the staffing agency quality rating firm, has named the winners of its annual Best of Staffing award, giving the nod to 160 agencies whose clients gave them high marks for meeting their hiring needs.
In a second category, this one the top scorers as rated by the talent they placed, Inavero named 116 agencies. Many of these were double-winners, earning a berth on both the rankings by clients and by the talent.
According to Inavero, the Best of Staffing Award was earned by fewer than 2% of all staffing agencies in the U.S. and Canada, winners earned satisfaction scores more than three times higher than the industry average.
In order to make the list, an agency must earn a minimum Net Promoter Score of 50%. The best client service staffing agencies achieved an average Net Promoter Score of 67%, more than eight times the industry average for staffing and recruiting agencies. Average score for the best talent service agencies was not provided.
Article Continues Below
Guide: Practical Tips for Remote Hiring
Winners are selected in a four-step process that involves asking a firm’s contacts — clients and candidates — how likely they are to recommend the firm to a friend or colleague. This Net Promoter Score is supplemented by two additional questions, which help the agency to identify why the respondent gave it the rating, and what the agency could do to improve.
Agencies pay to participate.