Staffing Awards Winners Announced

Inavero, the staffing agency quality rating firm, has named the winners of its annual Best of Staffing award, giving the nod to 160 agencies whose clients gave them high marks for meeting their hiring needs.

In a second category, this one the top scorers as rated by the talent they placed, Inavero named 116 agencies. Many of these were double-winners, earning a berth on both the rankings by clients and by the talent.

According to Inavero, the Best of Staffing Award was earned by fewer than 2% of all staffing agencies in the U.S. and Canada, winners earned satisfaction scores more than three times higher than the industry average.

In order to make the list, an agency must earn a minimum Net Promoter Score of 50%. The best client service staffing agencies achieved an average Net Promoter Score of 67%, more than eight times the industry average for staffing and recruiting agencies. Average score for the best talent service agencies was not provided.

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Winners are selected in a four-step process that involves asking a firm’s contacts — clients and candidates — how likely they are to recommend the firm to a friend or colleague. This Net Promoter Score is supplemented by two additional questions, which help the agency to identify why the respondent gave it the rating, and what the agency could do to improve.

Agencies pay to participate.

John Zappe is the editor of TLNT.com and a contributing editor of ERE.net. John was a newspaper reporter and editor until his geek gene lead him to launch his first website in 1994. He developed and managed online newspaper employment sites and sold advertising services to recruiters and employers. Before joining ERE Media in 2006, John was a senior consultant and analyst with Advanced Interactive Media and previously was Vice President of Digital Media for the Los Angeles Newspaper Group.

Besides writing for ERE, John consults with staffing firms and employment agencies, providing content and managing their social media programs. He also works with organizations and businesses to assist with audience development and marketing. In his spare time  he can be found hiking in the California mountains or competing in canine agility and obedience competitions.

You can contact him here.

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